Duly Noted

Documentation

Hile Group's team-based documentation process connects your people to your equipment. We help you negotiate and then write down how operations work—and we push you to make that work safer and more productive for everyone.

Customers report the following results from using our writing and project management services: 

  • Increased consistency of practice, triggering consistent job expectations and standards of practice across work locations
  • Use of the manuals as a tool for accomplishing work safely and well by employees at all levels of experience
  • Shared compliance with/enforcement of mandatory and recommended rules and/or practices across stakeholder groups
  • Improved communications across management, mid-level supervisors, front-line employees, and union representatives 

We apply our writing process to:

  • Safety Rule Books
  • Operations Manuals
  • Policy and Procedure Manuals
  • Employee Handbooks, such as the Safety Committee Leadership Guide

Hile Group's writing services often include the development of support materials for roll-out and long-term implementation of our safety rule books and manuals. These include, but are not limited to:

  • Educational Brochures
  • Job Tools
  • Performance-related Charts and Promotional Materials

 

Putting Your People in the Lead

We begin the documentation process with the configuration of a team of knowledgeable employees who represent various roles in your company. This diverse group will ensure that the final document is an accurate, pragmatic reflection of your organizational values and work practices.

Together, Hile Group and revision team members tackle the following writing tasks:

  • Comprehensive review of the existing policies, procedures, and guidelines, as well as revision of topics with user-friendly text as needed
  • Integration of new information, including protocols based on new regulations, laws, and/or company policies
  • Elimination of obsolete or irrelevant information

Hile Group consultants act as project writers and editors. We facilitate team meetings and support the development of key information about your organization. We track changes to existing text, orchestrate technical reviews to ensure accuracy, and design print or online documents that meet the reader's needs.